Visual Intelligence
Services
Modern Service Reporting for a Better Customer Experience
Complete transparency. Seamless communication. Improved customer satisfaction. Piedmont utilizes visual intelligence to help you make better, more informed decisions when it comes to maintaining your facility. Trust and transparency are the foundation of all meaningful relationships. At Piedmont Service Group, we strive to honor those values to build and maintain strong relationships with every one of our customers.
Cloud-Based Visual Service Reports Complete With Photos and Videos
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Visual Insight = Trust and Transparency
Piedmont’s cloud-based Visual Intelligence platform leverages photos and videos to provide both technicians and facility managers an easily digestible overview of maintenance status, repairs, and recommendations.
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Video and Audio Breakdown
Piedmont technicians use video to walk through a summary of service request outcomes to provide insights into equipment status and share any further recommendations for repairs and preventative maintenance.
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Everything You Need in a Single Location
Readily view job site videos, photos, and supporting PDF manuals and equipment specifications from a centralized database - easily accessible via shared web-links.
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Streamlined Access and Organization
All visual content is intelligently tagged within the database and made available through easy-to-share web-links. No tedious data exchanges or security complications to worry about.
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Customizable to Match Your Needs and Preferences
Receive video and photo reports via text message, email, and/or directly inside your service receipt. Something specific you want to see monitored in your updates? Just let us know, and we’ll make that part of your deliverable.
Schedule a consultation.
Promoting Trust and Transparency
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Don’t just take our word for it - receive visual confirmation when maintenance orders have been completed and see the reasoning behind any further suggestions.
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Back up major repairs and recommendations with visual documentation to paint a vivid maintenance picture, keeping them informed and up to date on their equipment.
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Not sure when to replace a piece of equipment? Utilize in-depth maintenance data and visual reports to better plan for major investments and know when the time is right.
Piedmont Service Group Visual Intelligence in Action
A Customer’s, Technician’s, and Manager’s Best Friend
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Evolving Job Site History
- Photos and videos accumulate in a single, centralized database.
- Readily access documentation on work performed and any additional recommendations in visual detail
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Access to Historical Data and Remote Support
- Insight into previous repairs and recommendations on every site, allowing technicians to spot and prevent potential recurring issues.
- If a technician needs assistance, he or she can connect remotely with another one of our experts — without adding hours to the job, rolling another truck to the site, or requiring another visit.